RETURN POLICY
When receiving the order, the Buyer checks the conformity of the Product received in execution of his/her order. The service does not include unpacking, condition inspection, minor assembly or installation. In case of anomaly in the delivery contact us quickly.
MONEY-BACK GUARANTEE
The Buyer is entitled to a delay of fourteen (14) days counting from the date he/she acquires physical possession of the Products to exercise his/her right of withdrawal.
EXAMINE YOUR ORDER
Any anomaly relating to delivery (damage, non-conformity, product mentioned on the delivery form missing, damaged parcel, broken products, etc.) is noted on the delivery form as “handwritten reservations” accompanied by the signature of the Buyer.
The Buyer must confirm this anomaly by sending the carrier a letter detailing the said claims within two (2) working days following the delivery date.
The Buyer must send a copy of this letter by email to customer service: contact@mirrorsparis.com, or by mail to:
ATELIER RTCD
Customer Service (Mirrors-Paris.com)
9 Grande Rue,
89380 Appoigny
France
Except if there is a legitimate reason, any claim not brought to ATELIER RTCD (Mirrors-Paris.com) attention within 14 days following the day of reception of the Products will be considered as inadmissible and ATELIER RTCD (Mirrors-Paris.com) will be free from any and all liability in that respect.
Taking three (3) or four (4) four pictures of the damage is recommended. Mirrors-Paris.com will help resolve any issues related to damages during shipping. Mirrors-Paris.com reserves the right to ask the Buyer to send the non-conform or damaged Product back.
In case of abnormal or abusive returns, ATELIER RTCD (Mirrors-Paris.com) reserves the right to refuse to honor a later order.
The Buyer is entitled to a delay of fourteen (14) days counting from the date he/she acquires physical possession of the Products to exercise his/her right of withdrawal.
Returns can be initiated within 2 days of delivery. The Buyer notifies ATELIER RTCD (Mirrors-Paris.com) his/her decision to withdraw by way of an unequivocal statement addressed by email to contact@mirrorsparis.com, or by mail to ATELIER RTCD (Mirrors-Paris.com) – 9 Grande Rue – 89380 Appoigny – France.
ATELIER RTCD (Mirrors-Paris.com) will send him/her without delay by email an acknowledgement of receipt of the withdrawal.
Return Adress
The Buyer will have to return the Product(s), at his/her own expense, in their original packaging in perfect state, to the following address:
ATELIER RTCD
Customer Service (Mirrors-Paris.com)
9 Grande Rue
89380 Appoigny
France
The package must be insured at its value and transported by an international carrier. Without undue delay and in any event not later than fifteen (15) days from the day on which he/she has communicated his decision to withdraw. The return notice available on the Site (blank form, or prefilled return notice available in the Buyer’s personal account), duly filled and printed, shall be sent together with the Product(s).
Money-back Guarantee
Upon fulfillment of the above conditions, ATELIER RTCD (Mirrors-Paris.com) will reimburse the amounts paid by the Buyer (including delivery charges) without undue delay and in any event not later than thirty (30) days starting from the date the Buyer has notified his/her will to withdraw his/her order. The cost of returning the product(s) is paid by the buyer and are not reimbursed by ATELIER RTCD (Mirrors-Paris.com).
ATELIER RTCD (Mirrors-Paris.com) may withhold the reimbursement until reception of the returned Products.
Any deterioration found on the product(s) or non-compliance with the conditions of sale will be deducted from the refund.
ATELIER RTCD (Mirrors-Paris.com) will proceed with the reimbursement using the same payment method as the one used by the Buyer for the initial payment. In any event, the Buyer will not bear any expenses due to this reimbursement.
Please read the right of withdrawal before returning the product(s).
Step by step
The Buyer will have to return the Product, at his/her own expense, in the original packaging in perfect state, in the same way. The package must be insured at its value and transported by an international carrier. Without undue delay and in any event not later than fifteen (15) days from the day on which he/she has communicated his decision to withdraw. The return notice available on the Site (blank form, or prefilled return notice available in the Buyer’s personal account), duly filled and printed, shall be sent together with the Product(s).
1) Wrap the mirror in the bubble paper.
2) Put the mirror in the wooden transport box. Be careful, the mirror must not move.
3) Close the wooden transport box with the screws.
4) Wrap the wooden transport box in the cardboard.
5) Paste on the cardboard the return shipment label following the instructions of the international carrier.
Return Adress
ATELIER RTCD
Customer Service (Mirrors-Paris.com)
9 Grande Rue
89380 Appoigny
France
Specimen cancellation form
- To ATELIER RTCD (Mirrors-Paris.com) Customer service, 9 Grande Rue, 89380 Appoigny,
- I/we (*) hereby cancel the contract concluded by myself/us (*) on purchasing the following goods: (…)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only with a paper notification)
- Date
(*) Delete what is inapplicable.