CUSTOMER SERVICE
FREQUENTLY ASKED QUESTIONS
How to buy a mirror?
To order a mirror you must request a shipping quote. Firstly you select your mirror by clicking on « PURCHASE / SHIPPING QUOTE », then fill in the form with your name and geographical area of delivery. Within 72h you receive a shipping quote by email. If you accept the quote, you can place the order.
How does we ship purchases to you?
Once the order is validated, we prepare the shipment. For each mirror we make a custom wooden crate. Delivery is provided by international transport companies selected for the quality of their services. Delivery is insured and monitored in real time.
What are the shipping costs?
Shipping prices are based on the weight of the item and the destination. We ship to International. Ask for a quotation to get a shipping price.
My purchase arrived damaged, what should I do?
The first thing you should to do is contact us immediately. Taking three (3) or four (4) four pictures of the damage is recommended. Mirrors-Paris.com will help resolve any issues related to damages during shipping.
What are Mirrors-Paris.com payment terms?
Mirrors-Paris.com accepts all major credit cards and Paypal. Payment in full is required before items are shipped.
What is Mirrors-Paris.com privacy Policy?
We use the information that is provided by you to reply to requests and answer questions. The information we collect is never sold or shared and you will never receive spam or junk mail when you provide your information via the website. If you should choose to join out newsletter mailing list then you will occasionally receive information about shipments if you ordered a product, Mirrors-Paris.com news and or special events.
Do you have a catalog?
Currently we do not produce a print catalog. The website is the best resource for our products. We take a great deal of effort to provide the most accurate images so you can see the exact condition of the pieces you may be considering.